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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Forecasting and Planning | - Aggregate Planning - Demand Forecasting Methods |
| Topic 2: Operations Management Foundations | - Operations Strategy and Competitiveness - Introduction to Operations and Productivity |
| Topic 3: Project and Operations Scheduling | - Project Management Basics - Scheduling Techniques |
| Topic 4: Supply Chain and Inventory Management | - Just-in-Time (JIT) and Lean Operations - Inventory Models and Control Systems - Supply Chain Design and Logistics |
| Topic 5: Quality Management | - Six Sigma and Continuous Improvement - Total Quality Management (TQM) |
| Topic 6: Process Design and Analysis | - Capacity Planning and Bottlenecks - Process Mapping and Flow |
WGU Operations Management (C215, VDC2) Sample Questions:
Question 1
Which two types of operations include repetitive processes?
Choose 2 answers
A. Continuous process
B. Batch process
C. Line process
D. Project process
Question 2
Which project life cycle phase includes identifying the need for a project?
A. Planning
B. Execution
C. Feasibility analysis
D. Conception
Question 3
Which two statements are true about effective capacity?
Choose 2 answers
A. An effective capacity maintains a minimum output rate under normal conditions.
B. An effective capacity is a permanent measure used to achieve design capacity.
C. An effective capacity is lower than design capacity.
D. An effective capacity is a temporary measure used to achieve design capacity.
Question 4
Which element is part of a financial plan?
A. Budget projections
B. SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis
C. Product pricing
D. Compensation planning
Question 5
Which strategy is used by some emergency rooms to overcome customer frustrations about long waiting times?
A. Screen patients and schedule follow-up appointments for those who have the most serious injuries
B. See each patient in the order in which they arrived
C. Screen patients and fast-track those with minor ailments
D. Screen patients and send the last 25 to another facility
Solutions:
| Question 1 Answer: A,C | Question 2 Answer: D | Question 3 Answer: B,C | Question 4 Answer: A | Question 5 Answer: C |
