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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sustainability and Recycling Programs | - HP Planet Partners recycling program |
| Topic 2: Value Proposition and Differentiation | - Print quality and reliability positioning - Cost efficiency and total cost of ownership |
| Topic 3: Channel Sales and Positioning | - Competitive comparison fundamentals - Selling strategies for HP Supplies |
| Topic 4: Customer Needs and Printing Use Cases | - Home and small office printing requirements - Enterprise and managed print environments |
| Topic 5: HP Printing and Supplies Portfolio Overview | - Printing hardware and consumables ecosystem - Ink and toner product families |
HP Selling HP Supplies 2020 Sample Questions:
1. What can you do to verify that printing supplies are not counterfeit?
A) Security labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.
B) All HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.
C) All HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.
D) Use a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.
2. Why is using remanufactured toner cartridges bad for business? (Select two.)
A) Compared to Original HP cartridges, remanufactured toner cartridges have a larger carbon footprint.
B) Compared to Original HP cartridges, remanufactured toner cartridges use a greater volume of ink.
C) Remanufactured toner cartridges consume more energy faster compared with Original HP cartridges.
D) Using non-HP toner cartridges instead of Original HP cartridges is more likely to require a service call.
E) Remanufactured toner cartridges generate more heat than Original HP cartridges.
3. How can the use or non-HP cartridges be harmful to printers? (Select two.)
A) Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.
B) Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.
C) Using non-HP cartridges generates excess heat that can damage printer parts.
D) Using non-HP cartridges can shorten the life of the printer.
E) Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.
4. How does the HP Planet Partners program protect the world's environment?
A) HP has agreements In more than 190 countries to minimize the amount of potable water used to manufacture ink cartridges.
B) No HP cartridge returned through the HP Planet Partners program will go to a landfill.
C) Countries with contracts with the HP Planet Partners program have agreed to keep all printer inks out of local water sources.
D) HP works with governments worldwide to use local distribution networks, reducing the carbon footprint Involved with product distribution.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,C | Question # 3 Answer: A,D | Question # 4 Answer: B |
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