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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Registration and Delivery | - HP Channel Services Network (CSN) registration - HP Care Pack attachment rules |
| Sales Skills and Positioning | - Positioning HP Lifecycle Services - Qualifying customer needs - Demonstrating value to clients - Building and presenting the business case |
| HP Lifecycle Services Overview | - HP Set Up Services - HP Protect Services - HP Renew Services - HP Collaborate Services - HP Optimize Services - HP Fix Services |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
What is included in HP Active Care? (Select two.)
- A. Next business day onsite support
- B. Coverage of non-HP devices
- C. Availability for one or two years
- D. Defective Media Retention in every option
- E. No-cost replacement parts
Correct Answer: A,D 🗳️
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
You need to register many HP Lifecycle Services at one time.
What is the faster way to accomplish this goal?
- A. Enter the common information in the HP Channel Services Network portal and duplicate the registration request to change the unique information
- B. Work with an HP distributor and use the program available exclusively to distributors
- C. Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal
- D. Access your HP Channel Services Network account and modify any existing order information to match the new registration information
Correct Answer: C 🗳️
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
What does HP Fix Services provide for HP Personal Systems? (Select two.)
- A. Protection from manufacturer defects
- B. Mandatory customer self-repair (offshore)
- C. Multiple response time options to meet customer needs
- D. Operating system and firmware updates
Correct Answer: C,D 🗳️
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
- A. HP Active Care
- B. HP Deinstallation Services
- C. HP Wolf Protect and Trace
- D. HP pc BIOS Asset Tagging service
- E. HP Defective Media Retention
Correct Answer: A,C 🗳️
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
