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Aura Contact Center Administration is an application that is used by the company's representatives to take calls and perform different tasks, including managing their schedules. It has a web-based interface, so it can be accessed from desktops, laptops, or any other device with an Internet connection. Tasks are performed in the form of workflows, which are combinations of a series of steps that allow you to execute a specific function. For example, if you want to create an IVR menu for a given campaign and then link it to the corresponding outbound dialer, you will have to follow a predefined workflow that will guide you through all the necessary steps. You can also configure call handlers and call handlers groups, which consist of agents who have access to a given set of features and can handle calls accordingly, is the only reliable online resource that provides you Avaya 3312 exam dumps with the help of which you can easily prepare yourself for the Avaya 3312 exam.

The agents can perform different functions such as playing pre-recorded messages for customers, checking data about them, or transferring their calls. The system is intuitive and easy to use, but there are some details you should be aware of before getting started with it.

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Avaya 3312 Exam Syllabus Topics:

Topic	Details
Topic 1	Demonstrate the ability to create and interpret Service Creation Environment scripts Explain the functions of a skillset and how and where they are used
Topic 2	Describe the function of the Avaya Aura® Media Server Demonstrate knowledge of the steps involved in creation a Contact Center Management Agent
Topic 3	Explain the different functions of the Contact Center Management (CCM) component Describe the difference between Call Presentation Class options
Topic 4	Describe the difference between the Webadmin login privileges and those of an admin user created by an administrator Describe the function of variables within the Service Creation Environment
Topic 5	Demonstrate knowledge of the Configuration tool for bulk loading Contact Center Data Explain the functions within the Configuration Component
Topic 6	Demonstrate how to create a script that anticipates unforeseen events and unscheduled closures Describe and implement the components of Access and Partition Management
Topic 7	Explain the difference between the Service Creation Environment local view and Contact Center View Describe the function of the Avaya Aura® Media Server
Topic 8	Demonstrate a knowledge Service Creation Environment intrinsics and expression Interpret graphical or tabular displays

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21488

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