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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. You are trying to process a customer message. However, the available information is insufficient for a complete understanding. What will be your next step? (Choose two)
A) Be insistent, but politE.'I would like to ask you for help to clarify the issue'.
B) Try to guess what the customer 'might' want to have.
C) Give yourself time to carefully read the problem description of the customer. Also, try to 'read between the lines' and get confirmation by customer that your interpretation is correct.
D) Send notes to customer without being sure that they will help.
2. Which of the following tools provides you with a central point of access to Customizing?
A) Business Object Browser (SWO2)
B) Repository Information System (SE84)
C) Object Navigator (SE80)
D) Customizing - Edit Project (SPRO)
3. You only know the technical name of a customizing table. Which transaction could you use to find out where in Customizing you may maintain changes to the table? (Choose two)
A) SE11
B) SPRO
C) SM30
D) SM31
4. Which of the following transactions allows you to find out whether a particular ABAP program (for example, RMMMPERI or Z_DELETE_ALL_FI_DATA) has been executed at a certain time in the past? (Choose two)
A) SM66 (Systemwide Workprocess overview)
B) SM50 (Workprocess overview)
C) ST03N (Workload analysis)
D) ST03 (Workload analysis)
5. What is the function of the F4 key? (Choose two)
A) Add or remove a value to/from the list of possible entries.
B) Search for possible entries.
C) Display the possible entries.
D) Display documentation on possible entries.
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: D | Question # 3 Answer: C,D | Question # 4 Answer: C,D | Question # 5 Answer: B,C |
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