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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Analytics | - Service Reporting
|
| Master Data and Configuration | - Core Master Data
|
| Service Processes | - Service Order Processing
|
| Integration and Communication | - Communication Channels
|
| SAP Service Cloud Fundamentals | - Service Cloud Overview
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. When a scheduling condition is evaluated for a maintenance plan, what entity is it based on?
A) Maintenance item serial number
B) Maintenance product measurement reading
C) Maintenance item counter reading
D) Maintenance product quantity value
2. Which of the following platforms can you integrate out-of-the-box with SAP Cloud for Customer?
A) Mindouch
B) SAP JAM
C) Google Docs
D) Microsoft Sharepoint
3. Which item types can you use in installed bases? Note: There are 3 correct answers to this question.
A) Text
B) Product
C) Warranty
D) object
E) Registered product
4. In which of the following objects do you see the Maintenance Plan work center view? Note: There are 3 correct answers to this question.
A) Contract
B) Registered product
C) Customer
D) Installed base
5. Which data migration templates for the initial load, which activities are steps in the migration process? Note:
There are 3 correct answers to this question.
A) Adjust fields with input fields
B) provided migration template in the Data Workbench
C) Migrate data from the template file
D) Activate migration templates in scoping
E) Fix errors in the data file
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A,B,E | Question # 4 Answer: A,C,D | Question # 5 Answer: B,C,D |
