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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Topic 2: Integration | 8% - 12% | - System Connectivity
|
| Topic 3: Administration and Configuration | 8% - 12% | - System Administration
|
| Topic 4: Business Rules and Automation | 8% - 12% | - Automation Features
|
| Topic 5: Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Topic 6: Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Topic 7: Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Topic 8: Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Topic 9: Master Data Management | 12% - 18% | - Master Data Configuration
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Question 1
Is it possible to use the App on a Surface Tablet? Choose the correct answer.
A. No. not possible
B. Yes. on Surface Pro
Question 2
Which of the following steps can you perform in the planning board as a dispatcher? Choose Two correct answers.
A. Release assignments
B. Create technician skills
C. Define core hours.
D. Enter materials used
Question 3
How are labels used within the smart forms and Feedback module? Choose the correct answer.
A. To filter the list of smart forms
B. To identify the elements in the smart form
C. To add a label to be to be used as reference by the field engineer
D. To act as a reference for generating a smart form report
Question 4
Which object can you approve using the time and Material journal? Choose Three correct answers.
A. Expenses
B. Efforts
C. Work time
D. Mileage
E. Quotation
Question 5
Which platforms are supported for the Field Service Mobile App? Choose Four correct answer.
A. Android
B. IOS
C. Blackberry
D. Windows Mobile
E. Windows-Desktop
Solutions:
| Question 1 Answer: B | Question 2 Answer: A,C | Question 3 Answer: A | Question 4 Answer: A,B,D | Question 5 Answer: A,B,D,E |
