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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Government Community Cloud | 20% | - Constituent engagement features - Permitting and licensing capabilities - Case management for government - GCC features and capabilities |
| Best Practices and Governance | 10% | - Public sector implementation best practices - Performance optimization - Accessibility and compliance standards |
| Configuration and Customization | 15% | - Workflow and approval processes - Reporting and analytics for public sector - Lightning Experience customization - Constituent engagement portal configuration |
| Implementation Considerations | 20% | - User adoption strategies - Data migration considerations - Security and compliance requirements - Integration patterns for government systems |
| Public Sector Solutions Overview | 15% | - Government and Public Sector industry fundamentals - Salesforce Public Sector Solutions product positioning - Key use cases and common scenarios |
| Public Sector Data Model | 20% | - Constituent and household data model - Case and investigation management - Service territory and location-based services - Permit and license object relationships |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A government agency is responsible for providing licenses to various sporting events. To acquire the license, individuals need to pay the required fees. The System Administrator for Public Sector Solution main responsibility is to automatically map and set the fees for each application to ensure the correct fees are mapped. Which Business Rules Engine tool is used here?
- A. Decision Matrices
- B. Process Builder
- C. Data matrices
- D. Workflow Field Updates
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A government agency is planning to determine applicable fees for customers based on complex data entered by the customer. Business users would like to test this feature with multiple samples before going live. How can the agency execute and confirm samples?
- A. By utilizing the integration procedures
- B. By utilizing the combination of data raptors and integration procedures
- C. By utilizing the flows
- D. By utilizing the expression sets in BRE module
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A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post- implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing. Which OmniStudio feature could a technical consultant recommend to identify potential areas for further improvement?
- A. OmniStudio Tracking Service
- B. Field tracking services
- C. Roll Up libraries
- D. Event Monitoring
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A Public Sector Organization (PSO) would like to deploy a digital experience that enables constituents to sign up for volunteer projects. Which Permission Set License should be assigned to a volunteer to allow them to sign up?
- A. Volunteer Management for Community
- B. Public Sector for Community
- C. Community Response for Public Sector
- D. Emergency Response for Public Sector
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A Public Sector Organization (PSO) is seeking to improve how they manage its community grants and would like to introduce a new portal to allow Organizations to apply for grants. The PSO would also like to improve its internal processes and use the Grants Management package from Public Sector Solutions. The PSO currently uses Salesforce in a minimal capacity, with their staff using the Salesforce Classic UI. In addition to procuring Grants Management licenses, what other three prerequisites should the Technical Consultant advise the PSO are required?
- A. Enable Web-to-Lead
- B. Customer Community Licenses
- C. Customer Community Plus Licenses
- D. Migrate Users to Lightning Experience
- E. Enable Chatter
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