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CIPS L5M9 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Lean, Agile and Responsive Operations	15-20%	- Agile approaches: flexibility, responsiveness and speed - Lean principles: waste elimination, value stream mapping - Comparison and integration of lean and agile - Application in manufacturing, service and public sectors
Topic 2: Process Design, Planning and Improvement	20-25%	- Benchmarking and process optimization - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Forecasting, scheduling and inventory management - Process mapping, workflow and design principles - Capacity planning, demand management and resource allocation
Topic 3: Quality Management and Performance Measurement	15-20%	- Key Performance Indicators (KPIs) for operations - Quality control, assurance and improvement tools - Quality standards: ISO 9000 series and related frameworks - Total Quality Management (TQM) concepts and application - Measuring efficiency, productivity and customer satisfaction
Topic 4: Operational Risk, Sustainability and Ethics	15-20%	- Sustainable operations: green practices, circular economy - ESG considerations in operational design and delivery - Identifying, assessing and mitigating operational risks - Ethical and responsible operations management
Topic 5: Principles of Operations Management	15-20%	- Operations strategy alignment with organizational goals - Input-transformation-output model - Definition, scope and role of operations management - Linkages between operations, procurement and supply chain - Value creation, efficiency and effectiveness

CIPS Operations Management Sample Questions:

Question #1

Which of the following are operations management activities? Select THREE

A. process selection
B. materials management
C. capacity planning
D. job design
E. development of new products

Reveal Solution Discussion 0

Correct Answer: A,B,C 🗳️

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Question #2

Isobel is an Operations Manager at a plastics company and is conducting a Failure Mode and Effective Analysis (FMEA) on some products that the company manufactures. Which of the following areas would malfunctions be detected in when conducting a FMEA? Select TWO

A. operations
B. process
C. delivery
D. design

Reveal Solution Discussion 0

Correct Answer: B,D 🗳️

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Question #3

Joan is the Operations Manager at a Dentist Surgery and has recently completed a Pareto Analysis with the hopes of improving the quality of service offered. Which of the following would be a possible finding from this analysis?

A. 80% of complaints are caused by 20% of the dentists
B. there is a gap between the service expected by customers and the service delivered
C. The booking process is very slow and doesn't meet customer expectations
D. customers are twice as likely to recommend the dentist if they had a positive experience

Reveal Solution Discussion 0

Correct Answer: A 🗳️

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Question #4

There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

Which of the following will you put into box 1?