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Apple Macintosh Service Certification Sample Questions:

1. Which of the following is ALMOST CERTAINLY a hardware-related problem?

A) Distorted video at startup
B) Error beep at startup
C) Blinking question mark at startup
D) No video at startup

2. A MacBook Pro (17-inch Mid-2010) powers on with no image on the built-in display. You connect an external display and restart the MacBook Pro, yet you still see no image on either display. Which of the following is most likely the cause of this symptom?

A) Not enough RAM
B) Dead battery
C) Faulty optical drive
D) RAM not completely seated

3. Which of the following is a valid precaution you should take while working inside an iMac (27-inch, Mid 2010) system that is plugged into AC power but has not yet been powered on?

A) Make sure you are NOT wearing a grounded ESD wrist strap.
B) Avoid putting your fingers near the fans.
C) Do not turn the unit upside-down.
D) Do not touch the processor heat sink because it could burn your fingers.

4. A customer states that he cannot open a Keynote file. What is the most effective question to ask him FIRST?

A) Can you open other Keynote files?
B) Is your Mac connected to a network?
C) What version of Keynote are you using?
D) Can you open any files?

5. Which three of the following items are appropriate to use for ESD prevention? Select three.

A) Metal work surface
B) Static shielding bags
C) Wireless wrist strap
D) Grounded work mat
E) Wrist strap and cord
F) CRT discharge tool

Solutions: