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IBM Exceptional Web Experience Sales Mastery Test v1 Sample Questions:
1. If IBM's research and analysis shows that IT has little influence in software purchase decisions, what is the best approach forIBM Business Partner sellers?
A) Recommend to the customer that IT be outsourced.
B) Continue to utilize IT as your only contact for the customer.
C) Ignore IT and sell directly to the CEO.
D) Keep IT informed but make sure key business stake holders in other roles are involved.
2. Which proof points exemplify IBM's portal leadership?
A) Lowest price leader, smallest install footprint, largest Linux install base
B) Leader in Gartner Magic Quadrant, most customers, most references
C) Most CRM awards, best relationship with Sun, best P/E ratio
D) Highest ratio of Wikipedia entries to queries, most bloggers, no negative press
3. Which is NOT a key element of an Exceptional Web Experience?
A) Consuming
B) Engaging
C) Trustworthy
D) Portable
4. Where can you find the IBM Lotus and WebSphere Portal Business Solutions catalog as well as the latest Lotus software code to demo Lotus Software?
A) IBM Green Planet
B) Lotusphere
C) Lotus Greenhouse
D) IBM Bluepages
5. Regarding the 4 types of customer buying groups, which has the least influence over making the purchase decision?
A) Primarily Executive Office
B) Primarily IT
C) Primarily Customer-Facing Group
D) A team of IT and Customer-facing groups
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: C |
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