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Facebook Certified Community Manager Sample Questions:

1. Members in a group for software users are submitting posts that recommend competitor products. This goes against a group rule that prohibits mentioning competitors in posts or comments. Post approval for the community is turned on.
Which two actions should the community manager take? (Choose 2)

A) Create and schedule content to reinforce the guiding principles of the community
B) Ask the members who go against group rules to explain themselves in the comments
C) Use the decline with feedback tool to remind people of the group rules they have violated
D) Create a poll in the community to ask whether new guiding principles should be introduced

2. A personal trainer wants to grow their online presence. To generate more leads, they create a Facebook Page, a Facebook group and an Instagram profile.
However, the trainer struggles to manage this social media marketing, because of the time required to create content and promote each platform. The results are simply not worth the investment of time. The Instagram profile generates the most reach, while the Facebook group gets the most engagement. The trainer contacts a community manager for help to determine which of the platforms to focus on.
Which critical piece of information does the community manager need to make this decision?

A) How much time the trainer spends on each platform
B) How much the trainer enjoys using each platform
C) How many current clients found the trainer on each platform
D) How much engagement each platform gets

3. The management team of a mobile app has expectations of maintaining a high level of efficiency. A community member of a group for the app has posted the same question several times over the past few weeks. The team has responded several times that the solution for that problem is still being developed. The member has started to repeatedly ask the same question in comments on unrelated posts.
The community manager needs to ensure this community member does not negatively affect other members.
How should the community manager proceed?

A) Block the member from the group to avoid the subject.
B) Remove the comment with the appropriate rule and explain possible disciplinary actions.
C) Invite other members to clarify that the question has been answered.
D) Reach out privately to the member to ask if responses from the team are unclear.

4. A community manager is launching a campaign for Earth Day. The goal is to generate a higher rate of engagement from people outside of the community by inviting an influencer to go live on a Facebook Page.
Which metric should be used to determine if the goal is met?

A) Likes on the video
B) Engagements based on new followers
C) Views on the video
D) Engagements generated from shares

5. The community manager of a small business group joins a Facebook networking group as a member and leaves responses on multiple posts.
The community manager's comments negatively compare the management styles of both groups, which goes against the rules of the networking group.
The community manager of the networking group wants to reinforce to the whole community that every group has its own rules and culture.
Which two actions should the community manager of the networking group take? (Choose 2)

A) Repost a group rule and mute them for seven days
B) Delete the member's comments and mute them for seven days
C) Remove the member from the group
D) Reply to the member's comment and tag them in the rule post

Solutions: