Genesys Cloud CX AI-GPE and GPR Certification - GCX-AI-GPE

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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. What is the most appropriate time frame to evaluate the impact of GPR changes?
Response:

A) 1 year
B) 12 hours
C) 1 day
D) 7-14 days

2. Customer journey information is NOT available on which of the following channels?
(Choose three answers)
Response:

A) Web messaging
B) Instagram DM
C) Agent-initiated callbacks
D) Agentless email notifications

3. Which of the following is an example of a supported customer journey channel in Predictive Engagement?
Response:

A) Direct FTP engagement
B) PSTN call routing
C) Web chat via Messenger
D) Email-to-Fax

4. An outcome must be manually assigned to every visitor to be tracked in GPE.
(True/False)
Response:

A) True
B) False

5. Which two settings are configured to launch Genesys Messenger on a website?
(Choose two)
Response:

A) Campaign budget allocation
B) Agent skill mappings
C) Messenger theme selection
D) Domain whitelisting

Solutions: