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EXIN Certified Data Center Facilities Operations Manager Sample Questions:
Customer surveys and complaints provide input for
- A. Service portfolio
- B. Service Improvement Process
- C. Needs Analysis
- D. Capability assessment
Correct Answer: B 🗳️
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Customers of the data center want to know how much of the data center's power comes from renewable sources.
What should the data center service provider do to respond to these requests?
- A. Request the power company to provide an estimate
- B. Implement the Renewable Energy Factor (REF) and report accordingly
- C. Inform the customer that it is not possible to exactly determine how the power is generated
- D. Ignore the request since the source of power generation is not part of the SLA
Correct Answer: B 🗳️
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What describes the term predictive maintenance?
- A. Routine, time or count-based maintenance
- B. Maintenance performed upon detection of potential issues
- C. Scheduled maintenance based on history of failure within the site
- D. Just-in-time maintenance based on monitoring equipment performance
Correct Answer: D 🗳️
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Of the below, which can be used to optimize succession planning?
- A. Relationship with manager
- B. Disciplinary program
- C. Career development program
- D. External recruitment
Correct Answer: C 🗳️
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Customers complain that reported incidents are responded to at first but then seem to disappear after a while with the customer no longer receiving a proper follow-up.
What is the most likely cause of this?
- A. The data center does not have adequate contingency in the resource allocations
- B. The service desk application is not configured to send automatic 'ticket closed' emails
- C. Incomplete shift hand-over
- D. The overall staff skill levels are insufficient to support the customer
Correct Answer: C 🗳️
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