ActualPDF C-C4H510-04 Real Exam Question Answers Updated [Feb 23, 2022]
Easily To Pass New SAP C-C4H510-04 Dumps with 115 Questions
NEW QUESTION 12
Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?
- A. Priority
- B. Document types
- C. Service category
- D. Maintenance plan
Answer: C
NEW QUESTION 13
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
- A. One time, fixed
- B. Absolute, counter-based
- C. One time, time and counter-based
- D. One time - no condition, time and counter-based
Answer: C
NEW QUESTION 14
Which of the following options are possible for permissions?
- A. You can decide, per view, if the access rights should override any restrictions you have defined or not.
- B. Restricted access rights override any unrestricted access you have defined.
- C. Unrestricted access rights override any restrictions you have defined.
- D. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
Answer: B
NEW QUESTION 15
The status of a ticket needs to be escalated. Which tool can be used to achieve this? Note: There are 2 correct Answers to this question.
- A. Workflow rule
- B. Resource scheduler
- C. Maintenance plan
- D. Feature action within tickets
Answer: A,D
NEW QUESTION 16
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.
- A. Installed bases
- B. Contacts
- C. Registered products
- D. Service contracts
Answer: B,D
NEW QUESTION 17
Which of the following actions can you perform to configure access rights? Note: There are 3 correct answers to this question.
- A. Control access on field and action level.
- B. Create service level agreements.
- C. Set access restrictions.
- D. Assign work centers and views.
- E. Maintain the service catalog.
Answer: A,C,D
NEW QUESTION 18
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?
- A. Countries, workflow rules, integrations
- B. Countries, business processes, business users
- C. Countries, business processes, integrations
- D. Countries, data workbench, form templates
Answer: C
NEW QUESTION 19
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct Answers to this question.
- A. FSM
- B. MRS
- C. Manual Routing
- D. Activity Planner
- E. Time recording
Answer: A,B,C
NEW QUESTION 20
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Service category distribution
- B. Employee work distribution
- C. Territory work distribution
- D. Organizational work distribution
- E. Account work distribution
Answer: A,C,D
NEW QUESTION 21
Which objects can be used within ticket creation to automatically determine the registered product?
- A. Warranty
- B. Product
- C. Installed Base
- D. Installation Point
Answer: D
NEW QUESTION 22
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
- A. One time, fixed
- B. One time, time and counter based
- C. Absolute, counter based
- D. One time. no condition, time and counter based
Answer: D
NEW QUESTION 23
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?
- A. Consider contract status
- B. Consider maintenance plan condition
- C. Consider delay
- D. Consider ticket resolved on date
Answer: D
NEW QUESTION 24
Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?
- A. Do you want to enable internal memos for tickets?
- B. Do you want to support e-mail channels for groups?
- C. Do you want to enable agents to respond to tickets using an external e-mail client?
- D. Do you want to support e-mail channels for corporate accounts?
Answer: D
NEW QUESTION 25
When should you use the templates provided in the Data Workbench?
- A. When data volume is low
- B. When the Mass Change Account Data tool is used
- C. When customer data needs to be loaded quickly
- D. When there is unstructured legacy data
Answer: C
NEW QUESTION 26
How can you restrict access to Product View?
- A. Employee
- B. Territories
- C. Service Unit of Employee
- D. Sales Data of Employee
Answer: D
NEW QUESTION 27
When an end user logs an incident in SAP Service Cloud, which steps will be performed by the administrator to manage the incident? Note: There are 2 correct Answers to this question.
- A. Push the incident to SAP Service Cloud support.
- B. Set up a multi-step approval process.
- C. Start processing.
- D. Change the priority to escalated.
Answer: A,C
NEW QUESTION 28
What must you consider when you want to upload master data to SAP Service Cloud using templates? Note:
There are 2 correct answers to this question.
- A. Field definitions are not relevant.
- B. There is a template available for each object that allows tool-supported migration.
- C. Data can be loaded only once.
- D. The template structure is predefined and cannot be changed.
Answer: B
NEW QUESTION 29
What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. ASAP mashups
- B. Internal mashups
- C. URL mashups
- D. HTML mashups
Answer: C,D
NEW QUESTION 30
Which data element is used to calculate the warranty start?
- A. Warranty reference date
- B. Warranty duration
- C. Number of months
- D. Service category
Answer: A
NEW QUESTION 31
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SAP C-C4H510-04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
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