46150T Exam Dumps - PDF Questions and Testing Engine
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NEW QUESTION 18
Which Avaya IP Office TM edition supports the new Web RTC High Availability feature?
- A. Basic Edition
- B. Essential Edition
- C. Select Edition
- D. Preferred Edition
- E. Server Edition
Answer: C
NEW QUESTION 19
Which of the following platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Basic, Essential or Preferred Edition?
- A. Linux Server
- B. VMware
- C. Cloud computing platform
- D. Hyper-V
- E. IP500 V2
Answer: D
NEW QUESTION 20
On which of the following devices can Avaya IP Office TM customers run a version of the Avaya Vantage Connect client software? (Select three.)
- A. Avaya K155 endpoints
- B. Avaya K165/175 endpoints
- C. Android smartphones
- D. TI-89 Titanium devices
- E. Nortel 1100-series endpoints
Answer: A,B,C
NEW QUESTION 21
What is the currently correct brand name for the Avaya audio/video/web conferencing software that works with Avaya IP Office TM ?
- A. Avaya IX TM Workplace
- B. Avaya IX TM Spaces
- C. Avaya Personal Edition
- D. Avaya Equinox TM
- E. Avaya IX TM Meetings
Answer: A
NEW QUESTION 22
Which of the following customer concerns would be most closely associated with the perspective of an IT Buyer? (Select two.)
- A. Integrate and re-use equipment l already own
- B. Improve the customer experience
- C. Add secure mobility features
- D. Grow my business
- E. Meet the UC needs of road warrior employees
Answer: A,C
NEW QUESTION 23
What is the currently correct brand name for the Avaya audio/video/web conferencing software that works with Avaya IP Office TM ?
- A. Avaya IX TM Workplace
- B. Avaya Personal Edition
- C. Avaya IX TM Spaces
- D. Avaya Equinox TM
- E. Avaya IX TM Meetings
Answer: C
NEW QUESTION 24
A prospective customer contact says, "Our business is very complex, Our agents work in six major databases on every call."
Which of the following attributes will help your proposals how that Avaya IP Office TM is easy to integrate?
- A. Scalable
- B. Secure
- C. Modular
- D. Resilient
- E. Simple
Answer: D
NEW QUESTION 25
Which of the following customer concerns are related to meeting the needs of a mobile workforce? (Select two.)
- A. Simplifying management
- B. Driving efficiencies
- C. Customer Satisfaction
- D. Work from anywhere
- E. Bring Your Own Device (BYOD)
Answer: C,D
NEW QUESTION 26
Which of the following customer concerns are related to customer experience? (Select two.)
- A. Simplifying management
- B. Driving efficiencies
- C. Customer Satisfaction
- D. Bring Your Own Device (BYOD)
- E. Contextual experiences
Answer: C,E
NEW QUESTION 27
You are reaching out to a prospective customer to discuss Avaya IX TM Workforce Engagement Select.
Who should you reach out to as the primary decisionmakers? (Select two.)
- A. Quality assurance managers and supervisors
- B. Contact Center agents
- C. Contact Center directors and managers
- D. Director of IT
Answer: B
NEW QUESTION 28
Before you can ask any questions, a prospective customer contact says, "Look, my job is to replace an obsolete phone system for the least possible cost."
Which of the following feature sets will your proposal emphasize?
- A. Mobility
- B. Productivity
- C. Savings
- D. Multi-channel
- E. Call Handling
Answer: B
NEW QUESTION 29
Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?
- A. Workforce Management
- B. Recorder Edition
- C. Standard Edition
- D. Quality Management Edition
- E. Desktop Trigger
Answer: A
NEW QUESTION 30
Customers implementing Avaya Contact Center Select can choose_______or_______as their agent interface.
- A. Avaya IX TM Workplace
- B. Avaya IX TM Meetings
- C. Agent Desktop
- D. Avaya IX TM Workspaces browser
Answer: B,C
NEW QUESTION 31
A customer inquires about deploying Avaya IP Office TM via the cloud to multiple sites, with each site having 30 to 50 employees.
Which Avaya IP Office edition would be used into meet this need as a cloud service?
- A. Basic Edition
- B. Essential Edition
- C. Select Edition
- D. Preferred Edition
- E. Server Edition
Answer: B
NEW QUESTION 32
Your customer describes a recent situation in which they were not able to accurately forecast demand and were short-staffed as a result.
Which feature of Avaya IX TM Workforce Engagement Select would help this customer mor effectively manage staff?
- A. Live Monitor
- B. Analyze module
- C. Workforce Management
- D. Coach and Learn
- E. Desktop Trigger
Answer: A
NEW QUESTION 33
Which of the following statements is TRUE regarding Avaya Contact Center Select? Avaya Contact Center Select. (Select three.)
- A. Scales to advanced enterprise-grade features and integration with Avaya and 3rd party solutions
- B. Provides rapid deployment targets
- C. Is built for Avaya IX TM Workforce Engagement Select
- D. Supports the distribution of on-premise and remote agents and supervisors
- E. Offers only simple inbound voice call routing and reporting
Answer: B,C,D
NEW QUESTION 34
What features does Avaya Call Reporting provide, which Media Manager does not? (Select three.)
- A. Customizable reporting
- B. Basic call recording
- C. Complete and searchable call data
- D. Integrated video capture for agents and callers
- E. Real-time agent wallboards and dashboards
Answer: A,B,E
NEW QUESTION 35
A potential customer in the Hospitality market is looking for a communication solution sized for hotel branches, with high-quality endpoints that will allow them to customize functionality and add their own branding.
Which of the following products will satisfy that need? (Select two.)
- A. Avaya J-169 desk phones
- B. Avaya DECT-6 wireless endpoints
- C. Avaya Aura
- D. Avaya Vantage K165 endpoints
- E. Avaya IP Office TM
Answer: B,D
NEW QUESTION 36
A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?
- A. J139
- B. K155
- C. J179
- D. K165
- E. J129
Answer: C
NEW QUESTION 37
Which of the following customer concerns would be most closely associated with the perspective of a CEO or business owner? (Select two.)
- A. Increase profitability
- B. Add secure mobility features
- C. Grow my business
- D. Improve the customer experience
- E. Meet the UC needs of road warrior employees
Answer: C,D
NEW QUESTION 38
Your customer would like to implement webchat and web callback functionality for their agents.
Which capability of Avaya Contact Center Select provides these features?
- A. Report creation
- B. Web communications
- C. Inbound email processing
- D. Quality management
- E. Supervisor actions
Answer: E
NEW QUESTION 39
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