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Avaya 3000-2 Exam Syllabus Topics:

Section	Objectives
Topic 1: SME Communications Solutions Overview	- IP Office and SMB communication fundamentals - Avaya SME portfolio architecture and components
Topic 2: Networking and Integration	- VoIP protocols and QoS considerations - SIP trunking and PSTN connectivity
Topic 3: Maintenance and Troubleshooting	- System upgrades and patch management - Fault isolation and diagnostics
Topic 4: Installation and Configuration	- Endpoint configuration and user provisioning - System deployment and initial setup
Topic 5: Advanced Features and Applications	- Contact handling and call routing - Voicemail and unified messaging

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

Question #1

A customer wants to implement a converged solution with the IP Office and VoiceMail Pro. The customer wants to be able to receive voice mail messages in Outlook, have the ability to save the .wav files, and receive voice mail notifications when a message is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?

A. Message Manager
B. Outcalling
C. Voicemail Pro with UMS
D. Unified Messaging
E. Voicemail Pro with IMS

Reveal Solution Discussion 0

Correct Answer: C 🗳️

Question #2

A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.