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Pegasystems PEGACPDC23V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Next-Best-Action Concepts | 10% | - Define starting population - Customer Decision Hub overview - 1:1 customer engagement fundamentals - Always-on outbound essentials |
| Topic 2: Business Agility & Change Management | 10% | - Governance and deployment - Monitor performance and tuning - Iterative updates to decision logic |
| Topic 3: Omnichannel Delivery | 10% | - Real-time containers - Email and web channel integration - Third-party distributor sharing |
| Topic 4: Decision Strategies | 25% | - Integrate predictive models - Implement eligibility and segmentation rules - Build and test decision strategies - Simulate and optimize outcomes |
| Topic 5: AI and Arbitration | 8% | - Action arbitration logic - AI-driven prioritization - Apply business levers |
| Topic 6: Actions and Treatments | 12% | - Configure web and outbound offers - Design treatment strategies - Define and manage customer actions |
| Topic 7: Engagement Policies | 12% | - Manage customer journeys - Define customer engagement rules - Create engagement strategies |
| Topic 8: Contact Policies and Volume Constraints | 13% | - Manage outbound volume caps - Control action overexposure - Set contact frequency limits |
