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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Business All-in-One Support Processes | - Support organization structure and roles - Incident handling workflow in SAP environments - Communication and escalation procedures |
| Service Desk and Ticket Management | - SLA management and tracking - Knowledge base usage and resolution documentation - Ticket creation, categorization, and prioritization |
| Service Quality and Continuous Improvement | - Problem management concepts - Performance reporting and KPIs - Process optimization in support operations |
| Incident Management Fundamentals | - Basic SAP support process overview - IT service management principles and lifecycle - Incident vs. service request differentiation |
| SAP Solution and Support Tools | - SAP Solution Manager overview - Monitoring and reporting tools - Incident analysis and root cause identification |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. Which tools are suitable for analyzing a BATCH INPUT? (Choose two)
A) ABAP trace
B) Update Debugging
C) Batch Input Monitor (SM35)
D) System Debugging
2. What is Product Support Hierarchy in SAP environment used for? (Choose two)
A) It is a powerful instrument in organization and reporting within Product Support.
B) It is a view on the Application Component Hierarchy.
C) In SAP, a product hierarchy is used for pricing.
D) It is part of the Service Level Agreement.
3. How can you use your customer's system data for an SAP Note Search? (Choose three)
A) Select the customer's software components in the 'Validity' section of the Note Search.
B) Add the customer's system ID to the search terms.
C) Copy and paste the configuration information into the 'Validity' section of the Note Search.
D) Select the customer's product version in the 'Validity' section of the Note Search.
4. You have picked a message from the queue. What will be your next steps? (Choose two)
A) Search for notes and confirmed messages.
B) Ask the customer for user and password.
C) Get a thorough understanding of the issue from the information given in the message.
D) Try to guess what the customer 'might' want to have.
5. Which of the following terms would be considered hits, if you performed a Note Search on 'integra*'? (Choose two)
A) Integration
B) Integer
C) Integrity
D) Integral
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: A,B | Question # 3 Answer: A,C,D | Question # 4 Answer: A,C | Question # 5 Answer: A,D |
