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Nortel 920-170 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Testing and Troubleshooting | - Application validation
|
| Topic 2: Database and External Integration | - Data access and interoperability
|
| Topic 3: Call Processing and Routing | - Call flow design
|
| Topic 4: Application Development Fundamentals | - Symposium Call Center Server 5.0 architecture
|
| Topic 5: Application Scripting | - Script creation and management
|
| Topic 6: Deployment and Maintenance | - Production implementation
|
