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Nortel 920-118 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| TAPVAgent Installation | - System installation requirements
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| Configuration and Integration | - Symposium Call Center integration
|
| Maintenance and Troubleshooting | - Operational maintenance tasks
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| Call Center Architecture Overview | - Nortel Symposium Call Center components and structure
|
| Call Center Operations Management | - Agent and queue management
|
