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ITIL ITIL-4-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	Four dimensions of service management: Four dimensions of effective service management are discussed in this topic.
Topic 2	ITIL practices: Improvement of the process of service development and supporting users is discussed. It also covers those ITIL 4 practices that enable working methods.
Topic 3	Service value system: A Framework that helps to create, deliver, and manage services, such as Service Value Chain, governance, and guiding principles is discussed in this topic.
Topic 4	Key metrics and performance indicators: The significance of defining and tracking metrics and KPIs is the focal point of this topic. The topic discusses the importance measure the performance and effectiveness of IT services.
Topic 5	Service management concepts: Basic concepts of service management are discussed in this topic. It also defines a service, components of service and the value of the service to stakeholders.
Topic 6	Service Value Chain: It gives an understanding of those ways through which the Service Value Chain helps organizations create value.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565

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ITIL 4 Foundation Sample Questions:

Question #1

What is the value of a service?

A. A tangible or intangible deliverable of the service
B. The benefits, usefulness, or importance of the service, as perceived by the stakeholders
C. The amount of money that is created or saved for the service consumers by using the service.
D. A result for a stakeholder enabled by the outputs of the service

Reveal Solution Discussion 0

Correct Answer: B 🗳️

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Question #2

Which practice requires focus and effort to engage and listen to the requirements, issues, concerns and daily needs of customers?