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The Deploying Cisco Unified Contact Centre Express (UCCXD) 500-052 is one of the many exams conducted by Cisco to assess the examinee's comprehension of Cisco Contact Centre Express version 11.0 deployments in the areas of operation, implementation, and design. The UCCX is a multichannel solution for help desks and contact centers of any size. This exam is for specialized networking professionals who can enhance their portfolio while gaining credibility and skills to tackle any problem with the right solutions.
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Cisco 500-052 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Design a Unified Contact Center Express System Deployment | 30% | - Identify available configuration and ordering tools - Evaluate and recommend different configuration options - Determine customer required features - Perform customer capacity planning |
| Operate and Maintain a Unified Contact Center Express System | 30% | - Perform basic user and agent administration - Monitor system operations and performance - Apply patches, upgrades, and license management - Troubleshoot common issues |
| Implement a Unified Contact Center Express System | 40% | - Use Application Editor for call flows - Install Unified Contact Center Express software and hardware - Configure system and provision users - Integrate with Cisco Business Edition 6000 |
