Peoplecert ITIL-4-CDS test insides dumps : ITIL 4 Specialist: Create, Deliver and Support

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. An organization experiences a high level of variation in the demand for its development services.
The organization has the capacity to fulfil the overall level of demand but wants to reduce the variation so that it does not have to prioritize work at peak times. Which action would BEST help the organization influence the demand for its services?

A) Introducing continuous integration and deployment
B) Engaging with a supplier to outsource tasks
C) Increasing the number of test specialists
D) Reducing the charges for less busy periods

2. A service provider is struggling to meet the incident resolution objectives for some incidents.
Reports generated by the service management tools show that the resolution time is often longer than agreed in three types of situation: incident resolution requires a change to be implemented, incident resolution involves the internal software development team, incident resolution involves an external supplier. What should the service provider do to improve the situation?

A) Review the change enablement practice
B) Review the incident resolution value stream
C) Review the incident resolution targets
D) Review the incident management practice

3. Which statement about collaboration is CORRECT?

A) Collaboration can be enforced by aligning metrics between teams
B) Collaboration should be used instead of swarming or
C) Collaboration is most useful for standardized work
D) Collaboration focuses on the organization's goals

4. A service desk manager is creating a job profile for a service desk team lead. The following requirements have been identified: Ability to use company processes and tools, Leadership skills, Knowledge of service desk objectives. What is the MOST important additional requirement for the job profile?

A) Experience of financial management
B) Technical knowledge of the supported products
C) Knowledge of how to log incidents and service requests
D) Commitment to continual improvement

5. An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?

A) Nearshoring
B) Offshoring
C) Onshoring
D) Insourcing

Solutions: