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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. How do service providers contribute to the creation of service value for consumers?

A) They reduce risks and provide resources through specialization
B) They replace consumers' responsibilities with their own services
C) They eliminate the need for consumers to use any resources
D) They determine the financial outcomes for consumers directly

2. Which activity has the primary responsibility for maintaining and monitoring digital products and supporting systems?

A) Deliver
B) Operate
C) Transition
D) Support

3. What does sustainability assure in the context of a service or product?

A) The service delivers the required functionality to meet business needs
B) The service supports the performance of the consumer
C) The service will continually meet requirements for environmental responsibility
D) The service will meet the agreed requirements

4. A team is developing a new digital service. Instead of delivering all features at once, they release a small set of features, gather user feedback, and adjust the next release based on what they learn. Which ITIL Guiding Principle is the team applying in this situation?

A) Keep it simple and practical
B) Collaborate and promote visibility
C) Progress iteratively with feedback
D) Focus on value

5. What is a problem?

A) A service access request from users
B) An incident that impacts critical services
C) Root cause of one or more incidents
D) An unplanned service interruption

Solutions: