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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

Question 1

Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?

A. Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses
B. The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
C. The number of messages posted in the #help-hr triage channel over the past 30 days
D. The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message

Question 2

Your company just moved to Slack Enterprise Grid after using Slack inconsistently across departments.
Current situation:
* Marketing team: one workspace with hundreds of channels and customizations.
* Sales team: two separate workspaces ("The Greatest Sales Team" and "More Deals More Money") with a few dozen channels each.
What is the best approach for streamlining your Enterprise Grid design while still meeting organizational needs? (Select the best answer.)

A. Export all the existing workspace data from all workspaces and then import it into your new Enterprise Grid Org as a single consolidated workspace.
B. Consolidate "More Deals More Money" and "The Greatest Sales Team," then rename the workspace as
"Sales." Then, update the URL to align with your organization's branding. Leave the marketing workspace as-is.
C. Delete the two sales workspaces and create a new workspace called "Sales" since you can't change core workspace details such as the URL. Leave the marketing workspace as-is.
D. Move all the data out of the two sales workspaces and into the marketing workspace. Rename the marketing workspace to "Marketing and Sales." Archive the two sales workspaces.

Question 3

Large Inc is launching Enterprise Grid. They have decided to create a workspace for each line of business, and one workspace for social channels. Members are assigned to two workspaces but are allowed to join other workspaces if they want to.
What is the main benefit of this Grid design?

A. Workspace Administration efforts can be distributed to representatives from each line of business who know the needs of their business unit best.
B. There is no added benefit to this Grid design because the Workspace Admin and member experience is the same regardless of how many workspaces you create.
C. Members experience less context switching when they are given the chance to access several workspaces.
D. Workspace Administration is centralized and therefore presents less of an opportunity for breaches in org-wide policy and process decisions.

Question 4

You're an admin for your company's Slack Enterprise Grid org.
There are now too many social channels in a single workspace, and employees report difficulty finding relevant customer information.
What do you recommend as a next step?
(Select the best answer.)

A. Create a new Social workspace, and make all the channels multi-workspace.
B. Delete social channels that have been inactive for more than 90 days.
C. Create a new Social workspace, and move the relevant channels to that workspace.
D. Delete or consolidate some of the social channels since there are too many.

Question 5

A user with a claimed email domain tries to create a new workspace. The user is redirected to the Enterprise Grid org's workspace directory and is asked to join an existing workspace or contact the Grid Org Owners for more details.
True or False: Claiming relevant domains for your Enterprise ensures that all workspaces are subject to the organization's Grid policies, such as message retention, SSO/security settings, and eDiscovery/archiving.

A. True
B. False

Solutions: