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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Engagement Policies | 13% | - Create engagement strategies - Define engagement policies |
| Channels | 10% | - Email offer delivery - Real-time containers - Third-party integration |
| Contact Policy and Volume Constraints | 13% | - Prevent action overexposure - Tracking periods for policies - Outbound volume limiting |
| Actions and Treatments | 15% | - Outbound action configuration - Web offer presentation - Define and manage customer actions |
| Decision Strategies | 25% | - Design and build decision strategies - Simulate and test strategies - Implement eligibility rules - Use predictive models |
| Next-Best-Action Concepts | 8% | - Contact center value optimization - Define starting population - Always-on outbound fundamentals - One-to-one customer engagement |
| AI and Arbitration | 8% | - Action arbitration logic - Business rule prioritization - AI-based prioritization |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
1. MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what must you do to present offers from the two groups?
A) Map a real-time container to the Top-level or Issue-level.
B) Create a decision strategy at the Issue-level.
C) Set contact limits for both the groups.
D) Enable an engagement policy for the second group.
2. U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.
Which two valid actions do you create? (Choose Two)
A) Credit card status
B) Credit card number
C) No annual fee credit card
D) 1% cash back credit card
3. HOTSPOT
Myco, a telecom company, has come up with a new data plan group to suit its customers' needs. The below table lists the three data plan actions and the criteria a customer should satisfy to qualify for the offer.
How do you configure the engagement policies to implement this requirement?
4. U+ Bank, a retail bank, uses the always-on outbound approach to send outbound messages on different channels such as email, SMS, and push notifications. There are a variety of action flow patterns in use to meet various business and channel integrations requirements.
Due to technical reasons, the bank wants to temporarily suspend sending outbound messages and instead write the selected customers and action details to a database table for later offline processing.
What is the most efficient way to meet this requirement?
A) Bypass action flow processing.
B) Update the Send shape with Finalization.
C) Add a new Send shape in all the action flows.
D) Set up a secondary schedule.
5. You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.
What factor do you consider in the prioritization expression?
A) Predicted customer behavior
B) Offer relevancy
C) Customer contact policy
D) Offer eligibility
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,C | Question # 3 Answer: Only visible for members | Question # 4 Answer: B | Question # 5 Answer: D |
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