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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration and Data Management | 15% | - Manage duplicates and data quality - Select data and integration tools - Plan data migration and governance |
| Topic 2: Nonprofit Cloud Setup | 22% | - Enable features and manage permissions - Set up program and case management - Configure stakeholder management |
| Topic 3: Solution Design | 32% | - Align business processes to data model and features - Evaluate Nonprofit Cloud, platform and third-party solutions - Recommend use of industry common features |
| Topic 4: Analytics and Reporting | 11% | - Design nonprofit-specific reports and dashboards - Measure impact and program outcomes |
| Topic 5: Nonprofit Cloud Feature Configuration | 35% | - Configure fundraising management - Configure grantmaking functionality - Configure program management and outcomes |
| Topic 6: Implementation Strategies | 18% | - Manage consulting engagement lifecycle - Define testing and deployment strategies - Apply governance and change management |
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
Donations made by nonprofit volunteers are captured on a spreadsheet monthly. The nonprofit utilizes NPSP and Volunteers for Salesforce. Which two NPSP Data Import features will streamline the import of these donations? (Choose 2)
- A. Create a Batch and match Contact on First and Last Name.
- B. Create a Batch and map Opportunity Primary Contact on First and Last Name.
- C. Schedule a Batch by updating the NPSP Scheduled Batches.
- D. Schedule a Batch by checking the Process Using Scheduled Job checkbox.
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
A married couple has each donated to a nonprofit organization. The organization wants to track that they are part of the same household. Which step must be performed in Nonprofit Cloud as part of the solution?
- A. Create an Opportunity Contact Role record for each household member.
- B. Create one Person Account to track the household members together.
- C. Create a Party Relationship Group whose type is Household.
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A nonprofit organization plans to use Program and Case Management to track its substance abuse services.
When the Case Managers log in, they cannot see any of the Program and Benefit records that have been set up. What should the organization do to resolve the issue?
- A. Assign the Advanced Program Management permission set to the users.
- B. Mark all the Program and Benefit records as Active.
- C. Assign the Outcome Management permission set to the users.
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
A volunteer with a nonprofit works at Universal Containers. The volunteer is recorded in Salesforce as part of the Household's account record, but Universal Containers needs to be entered into the Salesforce system. How should a consultant track the volunteer's relationship with Universal Containers?
- A. Create a Lead for the volunteer at Universal Containers and create an Affiliation record between the volunteer Lead and Universal Containers.1
- B. Create a Universal Containers Organization Account a3nd create an Affiliation record between the volunteer and Universal Containers.
- C. Create a Universal Containers Organization Account and create a Relationship record between the volunteer and Universal Containers.
- D. Create a Lead for the volunteer at Universal Containers and create a Relationship record between the volunteer Lead and the volunteer Contact.2
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
A nonprofit organization needs to organize a portfolio of major donation prospects based on the prospect status to engage the most promising relationships. Which Nonprofit Cloud feature should the organization use?
- A. Actionable Lists
- B. Contact Profiles
- C. Action Plans
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