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HP HP2-H69 Exam Syllabus Topics:

Section	Objectives
Topic 1: Partner and Service Delivery Ecosystem	- HP and Partner Roles 1. Account delivery management 2. Service management responsibilities 3. Channel engagement
Topic 2: Selling and Positioning HP DaaS	- Sales Methodology 1. Handling objections 2. Competitive differentiation 3. Value proposition development 4. Solution positioning
Topic 3: HP Device as a Service Fundamentals	- Device as a Service (DaaS) Overview 1. HP DaaS positioning 2. Market trends and customer challenges 3. Business value of DaaS
Topic 4: Financial and Contractual Models	- DaaS Consumption Models 1. Subscription and contractual terms 2. Operational expenditure benefits 3. Procurement and financing options
Topic 5: HP DaaS Portfolio	- HP DaaS Components 1. Analytics and proactive management 2. Hardware offerings 3. Support and deployment services 4. Lifecycle services
Topic 6: Customer Discovery and Qualification	- Identifying Customer Needs 1. Business outcome discussions 2. Workforce productivity requirements 3. IT management challenges

HP Selling HP Device as a Service 2018 Sample Questions:

Question 1

Which service involves HP Service Expert support?

A. Accidental Damage Protection
B. Defective Media Retention Services
C. App deployment
D. Next Day Hardware Repair

Question 2

Which customer challenges create an opportunity for HP DaaS? (Select two.)

A. a need to offload the complexity of day-to-day IT management
B. a need for lifecycle services at scale
C. a drive for special pricing
D. a need to implement mobile workflow solutions
E. an acquisition of competitor devices at a lower price

Question 3

DaaS Analytics and Proactive Management can support non-HP devices. However, there are some features and reports that are only available with Microsoft Windows-based HP devices.
Which features are only available on HP devices? (Select three.)

A. app deployment
B. automatic parts replacement
C. smart battery health (replacement)
D. hardware warranty
E. device encryption settings
F. mobile application whitelisting and blacklisting

Question 4

Which option is available to customers after 45 days into the trial for DaaS Analytics and Proactive Management?

A. upon request, extend the trial for 60 days
B. upon request, evaluate mobile devices with the service
C. upon request, receive devices from HP to test the service
D. upon request, evaluate HP Service Expert support

Solutions:

Question 1
Answer: B

Question 2
Answer: A,B

Question 3
Answer: B,D,E

Question 4
Answer: B