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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. The maximum amount of usable RAM in Microsoft Vista is limited by which factors? (Select two.)

A) SyStem chipset
B) hard drive capacity
C) operating system
D) processor manufacturer
E) memory drivers

2. Which statement is true regarding HP Firefox Virtual Browser?

A) It can be enabled on all new HP desktops in the system BIOS and run from the boot menu.
B) It is run as a plug-in for Mozilla Firefox 3 and later on HP machines.
C) It is not installed on client machines and runs from a server to provide a virtual environment.
D) It creates a secure virtualization layer that prevents malware and viruses.

3. Which HP tool replaces the HP Insight Diagnostics Utility?

A) Vision Field Diagnostics
B) Software UpdateUtility
C) Diagnostics for Windows
D) Support Framework

4. What is an important step you should take when replacing a processor?

A) Install an activation strip.
B) Install processor drivers.
C) Use a protector plate.
D) Replace the thermal grease.

5. Which HP tool enables you to update the BIOS in a Windows environment?

A) HPSoftPaq Download Utility
B) cpqtag utility
C) HPQFIash Utility
D) EROMPAQ flash utility

Solutions: