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HP LaserJet Solutions Sample Questions:

1. Your customer might need to add additional memory to the formatter when regularly printing images such as complex graphics or two-sided PostScript documents. What are important considerations when adding memory? (Select two.)

A) Memory types should never be mixed (for example EDO with SDRAM).
B) The DIMM in slot 4 should never be replaced. It is the Firmware DIMM.
C) The same or faster speed memory should always be used.
D) After installing additional DIMMs, you should initialize by performing a Cold Reset procedure.
E) Static discharge can cause damage that may not be immediately apparent.

2. Which statement is true about an error condition of 80.X that is displayed in the control panel?

A) This is a main motor failure indicating that the motor or DC power supply may need to be replaced.
B) This is a general error indicating that preventative maintenance is required to maintain proper printer functionality.
C) This is a fuser error. Power the printer off and reseat the fuser to see if this corrects the problem.
D) This is an I/O error. Check for a loose I/O cable.

3. What type of control panel message informs you of data and print errors?

A) critical error messages
B) error messages
C) warning messages
D) service messages

4. While helping a customer resolve a residual jam, you discover there is no paper found during the customer's visual check. What should you do next?

A) Ask the customer to cycle the power on and off to clear the error.
B) Dispatch service to perform further diagnostics and tests.
C) Ask the customer to remove and inspect the fuser to see if there is a jam.
D) Guide the customer through a manual sensor test.

5. Which functions are available on a multi-function printer? Select THREE.

A) digital enhancement
B) faxing
C) color separation
D) network printing
E) thermal imaging
F) email capability

Solutions: