Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Configuring Stations
• Configuring ACD
• Security and Compliance Enhancements
• Introduction to ACD Tools
• Managed IP Phone Configuration and Templates
• Identify the components of the Interaction Administrator interface
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Basics of Interaction Supervisor
• Configuring Client Button and Queue Columns
• Workgroups ACD Skills
• Managed IP Phone Network Provisioning
• Managing Licenses
• Understand the configuration options available for ACD/Skills-Based routing
• Overview of Client Templates
• Status Messages, Account Codes, and Wrap-up Codes
• Basics of Interaction Reporter
• Using Response Management Libraries
• Introduction to PureConnect Application Suite
• Overview of Interaction Center Business Manager

Configuring Call Flows

• Overview of Custom Profiles
• Queue Operations
• Overview of Default Profile
• Default Auto Attendant set of menus and operations
• Standard Inbound Operations
• Email Profiles
• Structure of a Node
• Email Operations
• Recognize and use the files and storage structure used by the Interaction Attendant
• Create and configure operations that comprise an Interaction Attendant menu
• Manage Voice Prompts
• Overview of Default Schedule
• Email Schedules
• Schedule Configuration
• Publish, import, and export a new Interaction Attendant configuration
• Overview of Interaction Attendant user interface

Interaction Center Certified Engineer (ICCE) Bootcamp

• Gateways Overview
• IC System Manager
• IC Licensing Overview
• Log Viewer
• Configuring IC Switchover Process
• Dial Plan
• Licensing Users and Stations
• WireShark Analyzer
• Configure Regionalization
• SIP Proxy
• Reporting Tables
• Codecs
• License Management and Allocation
• Understanding Lines and Groups
• IC Survey File
• Interaction Center Security Methods
• Database Server
• Configure Line Groups
• Running Setup Assistant
• Site Information
• Interaction Subsystems
• Post Installation Configuration
• Interaction Center Platform Overview
• Installing IC and Interaction Media Server
• Using Interactive Update Client
• Interaction Center Architecture
• SIP Line Configuration
• TroubleShooting
• SIP Station Configuration
• DID/DNIS Routing
• DHCP
• Interactive Update Provider Overview
• Configure Interaction Media Server
• DNS Server
• New License Generation
• Configure SIP addresses
• Log Retrieval Assistant
• Directory Server

Average Salary for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certified Professional

ICCE Engineer roles are in great demand nowadays. The average salaries of Genesys Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 exam certified professional in:

• United State - 90,000 USD
• Europe - 69,500 Euro
• England - 67,000 POUND
• India - 14,40,000 INR

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We recommend the following course prerequisites prior to beginning ICCE:

• Configuring Call Flows
• Administering the CIC System

Benefits in Obtaining Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Genesys certifications lead to higher quality performance, recognized credibility, and greater customer success.

Certification Advantages Upon completion of this course, you will be to:

• Monitor, capture, and troubleshoot SIP traffic
• Install and configure Interaction Center components
• Configure deployment scenarios
• Configure the SIP components of an IC system
• Deploy Genesys products in a VoIP environment

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