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SAP E-C4HYCP-12 Certification Exam Topics:

Topic Areas	Topic Details, Courses, Books
Troubleshooting > 12%	Troubleshoot issues with the SAP Commerce Suite (i.e. databases, clusters and cockpits). Troubleshooting Suggestions
Product Support Processes > 12%	Identify the scope of SAP Product Support and SLAs, and describe Product Support processes (i.e. incident escalation, bug fix and patch process). Application Management After Hours Support Support Searching for Known Issues Support Communication Guidelines Piority Levels Definition
General Support > 12%	Use the different features, extensions and add-ons of the SAP Commerce Suite; use other platform Core features. Solution Architecture Architecture Overview Order Management Security and User Management LDAP Extension Transparent Attribute Encryption Single Sign-On in Backoffice
Performance 8% - 12%	Analyze and improve overall system performance, and troubleshoot performance issues and identify bottlenecks. Infrastructure Considerations Performance Tuning Service Monitoring Dynatrace Monitoring
Configuration > 12%	Configure the SAP Commerce Suite and its extensions and modules; resolve compilation issues, and customize the cockpits in the SAP Commerce Suite. Install & Upgrading SAP Commerce Configuring SAP Commerce Build Framework Deploying New SAP Commerce Softw Backend Administration Cluster Cluster Setup Logging Prcatices Logging Database Statements
Integration > 12%	Connect the omni-commerce capabilities of SAP Commerce Cloud with other SAP products Integration and Data Management Intelligent Selling Service Integration Options

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SAP E-C4HYCP-12 Exam Description:

The "SAP Certified Product Support Specialist - SAP Commerce" certification exam validates that the candidate possesses the required level of knowledge to work effectively as an SAP Commerce Cloud Product Support Specialist. This certification proves that the candidate has an overall understanding and in‐depth technical skills to perform in an SAP Commerce Cloud product support role. The pre-requisite for this exam certification is P_C4H340_12 (SAP Certified Development Professional - SAP Commerce Cloud 2105 Developer). The certificate issued for passing this exam will be valid for 5 years. All the enablement for this exam is being provided by the product documentation and support documentation for SAP Commerce Cloud located at: help.sap.com. In order to access the sites above, you must be an SAP customer or partner.

Reference: https://training.sap.com/certification/e_c4hycp_12-sap-certified-product-support-specialist---sap-commerce-cloud-g/