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BBPSD Customer Service Sample Questions:

1. Positioning a product in the market place should be done by firstly:

A) Positioning.
B) Targeting.
C) Marketing.
D) Segmenting.

2. Obtaining information from customers in order to be responsive to their needs and improving the overall customer experience is known as:

A) Customer feedback.
B) Sales targeting.
C) Customer responsiveness.
D) Mystery shopping.

3. The most cost effective 24/7 way of gathering and storing customer information for an organisation's customer database is by:

A) Written communication.
B) Face-to-face communication.
C) Phone communication.
D) Internet communication.

4. Which of the following is recognised as a time wasting activity:

A) Making a decision.
B) Being decisive.
C) Having a to-do list.
D) Being indecisive.

5. Email communication is effective because it is:

A) None of the above.
B) Not possible to trace.
C) Suitable for global markets.
D) Expensive.

Solutions: