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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Device Configuration and Troubleshooting | - Connectivity and network configuration - Common device issues and diagnostics |
| Security and Policy Management | - IT policy configuration and enforcement - Security model of BlackBerry 10 |
| Applications and Productivity | - Email and messaging setup - Application management and deployment |
| BlackBerry 10 OS Fundamentals | - Core OS features and navigation - BlackBerry 10 architecture and components |
| Enterprise Mobility and BES10 | - Device activation and provisioning - BlackBerry Enterprise Service 10 (BES10) overview |
BlackBerry 10 Support Specialist Sample Questions:
1. What email folder(s) is/are synced by default when a new account is added to a BlackBerry 10 (BB10) Smartphone?
A) Inbox and the first 10 sub-folders
B) Inbox
C) Inbox and sent items folder
D) Inbox and its subfolders
2. A user can download some applications over mobile, but not all. Why is the user having this issue?
A) Mobile network is disabled
B) Application is over 50MB
C) Use Wi-Fi' is enabled
D) Application is over 25MB
3. Which of the following will allow a BlackBerry end user to set an Activation password or reactivate a BlackBerry device?
A) BlackBerry Administration
B) BlackBerry Resource Kit
C) BlackBerry@ Web Desktop Manager
D) BlackBerry Desktop Manager
4. A user reports that they are unable to enable BlackBerry (BB) Protect. What steps should they follow to make sure that it is enabled?
A) Swipe down, go to Settings, click on BB Protect.
B) Swipe down, go to Settings, click on Security, enable Device password.
C) Swipe down, go to Settings, click on Location Services.
D) Swipe down, go to Settings.
5. What happens when a user activates a Playbook in addition to a smartphone on the BlackBerry Device Service (BDS)?
A) The devices with the most memory free will stay enabled, and the other devices are disabled from the BDS automatically.
B) Both the Playbook and the smartphone will continue to work since the BDS supports multiple devices per user.
C) The smartphone stops communication with the server
D) The smartphone has a popup to choose the device to continue communication with the BDS.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B |
