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IBM Assessment: IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A process owner needs to monitor the performance of multiple processes in the aggregate. What should the program manager plan on developing first to satisfy this requirement?

A) Service Level Agreements (SLAs)
B) A report
C) Scoreboards
D) Key Performance Indicators (KPIs)

2. When documenting an activity in a business process, the BPM Analyst will record the business objects used by that activity. How will the BPM Analyst document the business objects used (or created) by that activity?

A) process participant requirements
B) process activity steps
C) process activity inputs and outputs
D) process variable types

3. A development team is preparing Playback 2. The Playback includes system integrations. When preparing for a playback, what should the program manager do? Advise the development team to:

A) use power point slides with screenshots.
B) postpone the playback if a technical problem is found.
C) create a script and practice the playback.
D) warn stakeholders with possible technical problems in advance.

4. A program manager is advising a new client who has begun analyzing process projects to determine which ones should be selected for their first BPM projects. The client presents the diagram below visualizing the projects in terms of their cost/complexity and the value to the company.

What should the program manager advise the client?

A) Remove projects in C quadrant from the inventory because of high complexity and low value.
B) Redo the business value analysis to ensure customer satisfaction was included.
C) Consider appetite for BPM as a third axis in this analysis.
D) Immediately pursue projects in the B quadrant because of their high value.

Solutions: