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Cisco 820-421 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Prepare for Requirements Gathering | - Review customer records and published information - Capture insight from existing relationships - Identify expectations and knowledge gaps |
| Capture Requirements | - Conduct discovery meetings and document findings - Establish credibility and stakeholder analysis |
| Create Business Case | - Identify costs, risks and benefits - Executive summary creation |
| Define Architecture Concepts | - Use of reference models - Difference between current and future state business capabilities |
| Create Business Design and Deliver Solution Recommendations | - Map solutions to capabilities - Draft recommendations and present to stakeholders |
| Refine Business Needs & Perform Business Transformation Analysis | - Identify business scenarios and pain points - Perform gap and value chain analyses |
Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:
1. Which is the recommended approach or activity for extending requirements analysis?
A) Communications planning
B) Business case development
C) Five whys technique
D) Personal elevator pitch
2. Which individual is recommended as the author for a business case introduction?
A) A project team individual with insight into the overall solution, financials and customer's current situation
B) The Account Manager, with support from the customer's IT organization
C) The customer finance executive
D) The System Engineer most familiar with the customer's infrastructure and technical environment
3. Which of the following should you do when defining assumptions?
A) Be comfortable proposing a solution with any level of risk, since you can cover potential downside with an assumption.
B) Identify the data or decisions which could raise the likelihood that the statement comes true.
C) Ensure each assumption about a business benefit clearly ties with a single IT capability.
D) Identify only those items which relate to the first phase of an implementation.
4. Which piece of data should give you insight into a top executive stakeholder's business priorities?
A) List of programs for which the executive sits on a steering committee
B) Background on the executive's personal interests
C) The number of people in their organization
D) Names of system integrators on the company's pre-authorized vendor list
5. Which two are elements of a business case? (Choose two.)
A) Assumptions
B) Estimated Benefits
C) Roll out schedule
D) Product feature list
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A,B |
