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Avaya 74970X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Administration | 15% | - Omnichannel DataStore management - Backup and restore procedures - Health checks and routine operations |
| Topic 2: Troubleshooting Avaya Oceana Core | 30% | - Monitor Portal and diagnostics - Log analysis and tracing tools - Breeze, ACM, AAEP and licensing issues |
| Topic 3: Integration and Best Practices | 10% | - Known issues and resolution guidelines - Support methodologies |
| Topic 4: Avaya Oceana Solution Overview | 20% | - Interoperability with Avaya Aura - System interfaces and workflows - Architecture and core components |
| Topic 5: Channel and Workspace Troubleshooting | 25% | - Voice, Email, Webchat, SMS channels - End-to-end tracing and resolution - Oceana IX Workspaces and agent tools |
Avaya Oceana® Solution Support Sample Questions:
Question 1
Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)
A. ED sends a resource request to CS with chat attributes for a suitable agent.
B. ED sends a resource request to WA and invites the agent to a chat room.
C. ED sends a resource request to WA with chat attributes for a suitable agent.
D. ED workflow requests chat attributes for the Context Id from C Store.
E. ED sends a "create new contact" request to OCP snap-in.
Question 2
Which VDN is required in Communication Manager for initiating an adjunct route to transfer calls coming from Avaya Experience Portal to Avaya Oceana?
A. Transfer VDN
B. Routing VDN
C. Ingress VDN
D. RONA VDN
Question 3
A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?
A. /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log
B. /var/log/Avaya/dcm/pu/CSCService/CSCService.log
C. /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log
D. /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log
Question 4
When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?
A. OCP cluster
B. Common Component cluster
C. Each cluster
D. UAC cluster
Question 5
From where can you change the log-level for Avaya Oceana snap-in components?
A. Omni channel Data store
B. Breeze Node CLI
C. System Manager
D. Avaya Control Manager
Solutions:
| Question 1 Answer: C,E | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: A |
