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Examine Avaya 6211 Exam Topics
Configure Transcoders
Configure Voicemail Media Components
Configure Call Director
Configure Media Processing Components
Configure Media Queue
Configure Media Servers and Gateways
Configure Live Agent Media Components
Configure Script Servers
Configure Recording Media Components
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Avaya 6211 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting, Maintenance and Troubleshooting | 15% | - Common configuration issues and resolution - Real-time and historical multimedia reporting - Routine database and system maintenance |
| Architecture and Components | 20% | - Communication Control Toolkit components - Proactive Outreach Manager integration - Aura Contact Center Multimedia solution architecture |
| Multimedia Channel Configuration | 25% | - Web chat and web communication routing - Email routing rules and components - Agent Desktop multimedia settings - Communication tools configuration |
| Installation and Initial Configuration | 20% | - Database setup and maintenance - Enable multimedia in Contact Center Manager Administration - Multimedia Administration Web interface settings |
| Scripting and Routing Logic | 20% | - Sample multimedia applications - Commands and intrinsics for contact routing - Multimedia scripting applications |
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