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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A) Service Objective
B) Dynamic Threshold Adjustment
C) Vector queuing priorities
D) Dynamic Queue Position

2. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A) 135.9.86.54 135.9.86.58
B) 135.9.86.54 135.9.56.56
C) 135.9.86.54 192.168.2.2
D) 192.168.2.3 192.168.2.2

3. A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

A) They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
B) They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
C) They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.
D) They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.

4. Which packet is needed to have skill available instead of hunt groups?

A) Elite with EAS
B) Silver
C) Premium
D) Standard with EAS

5. What is the term of an extension that routes calls to specific vector?

A) Vector Routing Number (VRN)
B) Routing Directory Number (RDN)
C) Hunt Group Number (HGN)
D) Vector Directory Number (VDN)

Solutions: