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Avaya 3000.3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IP Office Hardware | - Hardware components and interfaces
|
| Topic 2: Customer Requirements Analysis | - Business and technical requirements gathering
|
| Topic 3: Maintenance and Troubleshooting | - Operational support and diagnostics
|
| Topic 4: Applications and Messaging | - Communication applications deployment
|
| Topic 5: Networking and Call Routing | - Voice networking configuration
|
| Topic 6: SME Solution Design | - Designing Avaya SME communication solutions
|
| Topic 7: System Installation and Configuration | - Deployment and administration
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)
- A. Duplicate the issue and obtain traces.
- B. Replace hardware outside warranty.
- C. Test and document the results of the implemented solution.
- D. Upgrade or downgrade the IP Office core software to fix the issue.
- E. Research possible causes and implement a solution
Correct Answer: A,C,E 🗳️
A customer has requested that a plan be implemented to give their two sites complete resiliency.
Which option will accomplish this?
- A. VoiceMail Pro with a backup server
- B. IP 500v2 with redundant processor
- C. IP Phones with backup call server
- D. IP Office Resiliency License
Correct Answer: C 🗳️
When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?
- A. One backup per system
- B. Limited to the number of systems in an SCN
- C. Not a supported feature
- D. There is no limit.
Correct Answer: A 🗳️
Which item must be completed for an IP Office user to be counted in CCR as an agent?
- A. User must be defined as an agent in one-X Portal.
- B. User must be a member of a hunt group.
- C. CCR Agent Must be checked on the user's Supervisor tab.
- D. force Account Code must be checked on the user's Supervisor tab.
Correct Answer: C 🗳️
A customer want to take advantage of the VPN software integrated into IP Phones without replacing all of their IP Phones. Which model of IP Phones can be converted to VPN Phones with a .bin file upgrade?
- A. 4620
- B. 1616
- C. 4602
- D. 4612
Correct Answer: A 🗳️
