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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Drag and Drop Question
The Cisco Webex Contact Center manager asks for a report that summarizes this information from the previous week:
- List of each call
- Caller's number
- Queue and queue duration
- Final agent
Drag and drop the fields from the left onto the corresponding categories on the right that are needed to create this report. Not all options are used.

2. A Webex Contact Center engineer is configuring a new Webex Contact Center tenant and wants to implement digital channels. Which two actions must be taken before setting up digital channels? (Choose two.)

A) Complete Webex CC Engage integration authorization in Webex Connect.
B) Complete Webex CC Task integration authorization in Webex Engage.
C) Complete WxCC Task integration authorization in Webex Engage.
D) Complete Webex CC Task integration authorization in Webex Connect.
E) Complete Webex CC Engage integration authorization in Webex Engage.

3. Which statement describes the PSTN media and signaling requirements for calls arriving at Webex Contact Center?

A) Opus codec is natively supported by Webex Contact Center without transcoding.
B) The only supported codecs are G.711uLaw and G.711aLaw.
C) DTMF signaling can use out of band.
D) SIP Early Media is fully supported by Webex Contact Center.

4. A supervisor in a contact center must manage recording-related activities to ensure their team's compliance and maintain quality standards. Which three recording management capabilities can the supervisor perform in Webex Contact Center to effectively handle various recording management tasks that support operational efficiency? (Choose three.)

A) Perform Retention Policy management.
B) Tag recordings with descriptive keywords.
C) Delete recordings permanently.
D) Filter the list of recordings based on set criteria.
E) Search for specific agent interactions with the customer.

5. An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)

A) Automatic Number Identification in Flow Designer
B) Add the agent to the outbound team.
C) Enable Outdial on a desktop profile.
D) Assign a wrap-up reason to the outdial queue.
E) default outdial Automatic Number Identification at the tenant level

Solutions: