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CompTIA 220-1202 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operating Systems | 31% | - Other operating systems
|
| Topic 2: Operational Procedures | 22% | - Safety and environmental procedures
|
| Topic 3: Security | 25% | - Threats and vulnerabilities
|
| Topic 4: Software Troubleshooting | 22% | - Device and application troubleshooting
|
CompTIA A+ Certification Exam: Core 2 Sample Questions:
1. A technician installed, configured, and hardened a SOHO firewall to meet a customer's needs.
The customer asks the technician what can be done to keep the firewall secure in the future.
Which of the following should the technician recommend?
A) Scheduling regular firmware updates
B) Changing all of the default passwords
C) Verifying all unneeded ports are disabled
D) Keeping the firewall in a secure location
2. A help desk technician needs to remove RAM from retired workstations and upgrade other workstations that have applications that use more memory with this RAM. Which of the following actions would the technician most likely take?
A) Plug in the power supply to ground each workstation.
B) Demagnetize memory for security.
C) Use antistatic bags for storage and transport.
D) Install memory in identical pairs.
3. A user reports a critical application issue. The user tells the technician that a former IT employee previously resolved this same issue. Which of the following steps should the technician take first?
A) Open a case to document the issue and progress until the issue is resolved.
B) Consult the technician who previously solved the issue.
C) Escalate the issue to the software manufacturer to develop a patch.
D) Review the ticketing system for details related to the prior occurrence.
4. A technician is troubleshooting the reason that an application is down. The technician verifies that a service that was running has unexpectedly stopped. The technician tries to manually start the service, but it fails to start. Which of the following is the cause of this issue?
A) The service account is locked out
B) The service should be set to run under the system account
C) The service is set to automatically start
D) The service account needs administrative rights
5. A user is trying to install new software. The application downloads successfully, but when the user attempts to install the application, the user receives a prompt for credentials. Which of the following would the technician most likely do to resolve this issue?
A) Use a different web browser to download the application.
B) Contact the software vendor for support.
C) Change the UAC settings.
D) Restart the user's computer.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: C |
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