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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security | 18% | - Slack security and compliance
|
| Topic 2: Workflows and Integrations | 12% | - Integrations and apps
|
| Topic 3: Governance and Administration | 20% | - Workspace administration
|
| Topic 4: Channel Strategy | 25% | - Channel architecture design
|
| Topic 5: Discovery | 20% | - Gather requirements
|
| Topic 6: Migration and Change Management | 5% | - Adoption and enablement
|
Salesforce Certified Slack Consultant Sample Questions:
You are a consultant working with an Enterprise Grid plan client. Your client's Slack Org Admin wants to derive insights for governing Slack as their business grows and matures.
What is the primary tool for Org Admins to monitor and ensure that Slack is driving value?
- A. Org-level analytics dashboard
- B. Member analytics dashboard
- C. Slack's analytics Web APIs
- D. SCIM analytics dashboard
Correct Answer: A 🗳️
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You are designing a learning plan for your client. You are trying to determine the best way to provide enablement for their twenty Workspace Admins who are spread evenly across North America, China and Australia. The statement of work (SOW) only specifies one Admin Essentials training.
What recommendation can you make to provide admin training materials within the scope of the project?
- A. Revise the SOW to include Admin Essentials sessions for each time zone.
- B. Offload Admin Essentials training to the client's IT team.
- C. Suggest all Workspace Admins direct their questions to 24/7 support.
- D. Create a tailored series of videos geared towards Workspace Admins.
Correct Answer: D 🗳️
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In the pre-migration report for your client, a Slack Connect channel was flagged between the migrating workspace and the grid org. This Slack Connect channel is private on the migrating workspace and public in the grid org.
What will happen to this channel post-migration?
- A. It will be converted to a single workspace channel in the migrating workspace.
- B. It will remain as a Slack Connect channel.
- C. It will be converted to a private multi-workspace channel.
- D. It will be converted to a public multi-workspace channel.
Correct Answer: C 🗳️
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You are a Slack consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with an external partner. The client's Enterprise Grid houses four workspaces: Social, External, Marketing and Finance.
Unless modified from the default in the client's Enterprise Grid, which workspaces can channel members request to work with individuals from the external partner?
- A. The External workspace only
- B. All the workspaces housed within the Enterprise Grid
- C. The first workspace created in the Enterprise Grid
- D. The latest workspace created in the Enterprise Grid
Correct Answer: B 🗳️
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Your client insists on designing their grid based on the company's org chart and creating workspaces for each department. Through discovery, you discover that the departments are very collaborative and employees frequently collaborate outside their teams and across departments.
Which grid design best practice is most appropriate for this client?
- A. Create workspaces based on how information is naturally shared.
- B. Create the minimum number of workspaces to meet your users' needs.
- C. Create workspaces for each department.
- D. Provide an overarching, easy-to-follow structure to the grid.
Correct Answer: A 🗳️
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