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Salesforce Plat-Admn-201 Exam Syllabus Topics:

Topic	Details
Topic 1	Agentforce AI: This domain introduces AI-powered agents in Salesforce, covering use cases, configuration in Agent Builder, security considerations, and troubleshooting agent permissions.
Topic 2	Sales and Marketing Applications: This domain addresses sales cycle management from leads to opportunities, including productivity features, lead automation, campaign management, forecasting, and Einstein for Sales capabilities.
Topic 3	Service and Support Applications: This domain covers case management systems, including case assignment, queues, and automation through escalation rules, auto-response rules, and Einstein for Service.
Topic 4	Configuration and Setup: This domain covers foundational administrative tasks including company settings, user interface configuration, user management with licenses and access controls, and implementing security measures through login restrictions and the Salesforce sharing model.
Topic 5	Automation: This domain covers automation tools for streamlining business processes, including assignment and escalation rules, Flow configuration for various scenarios, and approval process setup.

Reference: https://trailheadacademy.salesforce.com/certificate/exam-platform-admin---Plat-Admn-201

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Salesforce Certified Platform Administrator Sample Questions:

Question #1

A Platform Administrator for Cloud Kicks needs to ensure that only the financial records belonging to each individual user are visible on the report in order to meet scope of the data privacy requirements. How should the administrator achieve this?

A. Use Apex sharing to hide records.
B. Set sharing model as Public Read/Write for the respective object(s).
C. Set sharing model as Private for the respective object(s).
D. Create multiple reports, each filtered to show records owned by each user.

Reveal Solution Discussion 0

Correct Answer: C 🗳️

Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).

Question #2

Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity? Which tool should a Platform Administrator use to meet this requirement?

A. Workflow Rules
B. Path Key Fields
C. Dynamic Forms
D. Opportunity Processes

Reveal Solution Discussion 0

Correct Answer: B 🗳️

Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).

Question #3

Users have reported that the new Lightning account record page is loading very slowly. Which feature should a Platform Administrator use to determine the cause of the performance issues?

A. Lightning App Builder Analytics
B. Lightning Page Visibility Rule
C. Lightning Analytics
D. Lightning Usage App

Reveal Solution Discussion 0

Correct Answer: A 🗳️

Question #4

A salesperson complains that the Log a Call button is missing from the highlights panel of an Opportunity page. What is the reason for this?

A. The custom Log a Call permission is missing from the user's profile and assigned permission sets.
B. The Log a Call action will appear within the Activity Component as a standard behavior rather than the highlights panel.
C. The custom Log a Call permission has been disabled at the org level in Setup.
D. The Log a Call action has not been added to the Salesforce Mobile and Lightning Experience Actions section of the page layout.

Reveal Solution Discussion 0

Correct Answer: D 🗳️

Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).

Question #5

DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generates leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year. Which AppExchange item should help a Platform Administrator meet the request?