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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Analytics | - Service Reporting
|
| Topic 2: Master Data and Configuration | - Core Master Data
|
| Topic 3: Service Processes | - Service Order Processing
|
| Topic 4: Integration and Communication | - Communication Channels
|
| Topic 5: SAP Service Cloud Fundamentals | - Service Cloud Overview
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Which of the following elements is optional when you configure a service level?
- A. alert when overdue
- B. Priority ticket
- C. Net labor time
- D. type of service
Correct Answer: A 🗳️
You enable email integration with SAP Cloud for Customer service request management Which partner types are supported for the email channels? Note: There are 2 correct answer to this question.
- A. Individual customers
- B. Corporate customers
- C. Group customer
- D. Competitors
Correct Answer: A,B 🗳️
In order to update the status of multiple subtickets, what action does the agent perform?
- A. Mass subticket cancellation
- B. Mass subticket creation
- C. Mass subticket status update
- D. Mass subticket completion
Correct Answer: C 🗳️
What object is used in SAP Multi-resource Scheduling?
- A. Demand
- B. Service contract
- C. Service order
- D. Internal order
Correct Answer: A 🗳️
When you create items in an installed base, which of the following item categories are supported?
- A. Text
- B. Product
- C. Warranty products
- D. Registered product
- E. Installation point
Correct Answer: A,B,D 🗳️
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