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Salesforce AP-226 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Design | 29% | - Solution Design
|
| Deploy | 10% | - Validation and Migration
|
| Implement | 41% | - Self-Service and Automation
|
| Discovery | 20% | - KPIs and Success Metrics
|
Salesforce Contact Center Accredited Professional Sample Questions:
The scope includes integration with legacy systems. Which factor should be carefully considered in the release plan?
- A. All of the above, requiring careful planning and consideration for potential complexities.
- B. Development of custom Apex code for data exchange with legacy systems.
- C. The availability and responsiveness of IT teams responsible for legacy systems.
- D. Potential data migration challenges and ensuring data integrity during integration.
Correct Answer: A 🗳️
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The customer requires secure access control for sensitive customer dat
a. Which functionality is most important?
- A. Field-Level Security
- B. Encrypted Case Histories
- C. Two-Factor Authentication (2FA)
Correct Answer: A 🗳️
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Your bot requirements include personalized greetings and information based on customer dat a. Which Salesforce feature enables this?
- A. Custom Apex code dynamically fetching customer data and injecting it into chatbot responses.
- B. Merge fields within bot conversation scripts linking to specific object fields containing customer information.
- C. Einstein Insights providing real-time customer data to personalize bot interactions and recommendations.
- D. All of the above, depending on the level of personalization and data sources required.
Correct Answer: D 🗳️
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Your data migration timeline is tight. Which option helps expedite the process?
- A. Manual data entry into Salesforce records for critical information.
- B. Outsourcing the data migration process to experienced third-party vendors.
- C. All of the above, depending on the resources available and the complexity of the migration project.
- D. Utilizing data migration tools with automation capabilities and bulk processing features.
Correct Answer: C 🗳️
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Your deployment involves migrating historical case dat
a. Which data preparation step helps maintain case history and audit trails accurately?
- A. Configuring the new system to preserve chronological order and timestamps associated with historical case events.
- B. Transferring all available case data, including comments, attachments, and activity logs, during the migration process.
- C. All of the above, contributing to a complete and accessible migration of historical case data with preserved context and audit trails.
- D. Testing case history access and audit trail functionality to verify accurate retrieval and display of historical information.
Correct Answer: C 🗳️
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