Microsoft AB-210 test insides dumps : Accelerating Sales Pipelines with AI in Dynamics 365

Microsoft AB-210 test insides dumps
  • Exam Code: AB-210
  • Exam Name: Accelerating Sales Pipelines with AI in Dynamics 365
  • Updated: Oct 14, 2026
  • Q & A: 91 Questions and Answers
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Microsoft AB-210 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Extend and enhance Sales10–15%- Create Power Platform components (Power Automate, Power Apps, Power BI)
- Deploy and configure Sales mobile app and Teams calling
Topic 2: Qualify and prioritize leads using AI15–20%- Configure Sales Qualification Agent and monitor its performance
- Configure lead and opportunity experience
- Fine-tune predictive scoring model
Topic 3: Configure Dynamics 365 Sales core features for AI15–20%- Configure mailboxes and business process flows
- Configure timeline and data import/export
- Examine Sales security model
- Evaluate prerequisites for deploying Sales
Topic 4: Develop deals using intelligent opportunity research25–30%- Configure Sales Close Agent and interpret actions
- Optimize opportunity management and pipeline views
- Configure and use Sales Research Agent insights
Topic 5: Optimize AI-driven sales20–25%- Set up conversational intelligence and forecasting
- Configure predictive scoring and relationship intelligence
- Prepare and deploy AI agents in Sales
- Design AI-first sales strategy with Copilot and agents

Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:

Question #1

An organization wants Copilot responses to include CRM information while respecting existing security permissions. What should administrators expect?

  • A. Copilot displays all CRM records.
  • B. Copilot respects Dynamics 365 security permissions.
  • C. Copilot ignores security roles.
  • D. Copilot exports all customer data.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #2

Hotspot Question
You are implementing Dynamics 365 Sales for a company.
The company sells products globally and requires pricing to be managed for different currencies.
The company has the following requirements:
- Must define the quantities in which a product can be sold.
- Must group product pricing based on different currencies.
- Must identify the sale price of a product.
You need to configure the product catalog.
How should each pricing requirement be configured? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:


Explanation:
The correct configuration uses Unit group, Price list, and Price list item because these are the core Dynamics 365 Sales product catalog pricing components. A Unit group defines the collection of units in which a product can be sold. For example, a product might be sold as each, box, case, or pallet. The unit group provides the available quantity structure, while a primary unit identifies the default or base unit inside that group. Therefore, the requirement to define the quantities in which a product can be sold maps to Unit group, not just Unit or Primary unit.
A Price list is used to group product pricing, and each price list is associated with a currency. For a global company selling in different markets, separate price lists can be maintained for currencies such as USD, EUR, or GBP. The Price list item defines the actual sale price of a specific product within a price list, including the product, unit, currency context, and pricing amount. A discount list only defines discount rules, and a product family organizes products, not pricing.

Question #3

Drag and Drop Question
A company is using Dynamics 365 Sales.
The company wants sellers to use a repeatable sequence for opportunities. The company has the following requirements for the opportunity stages:
- Must define the flow of work sellers must complete before closing an
opportunity.
- Must guide sellers through data entry at each stage.
- Must report on the business process flow execution.
- Must ensure background process occurs after stage changes.
You need to configure a solution for each requirement.
Which configuration should you use for each requirement? To answer, move the appropriate configurations to the correct requirements. You may use each configuration once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:


Explanation:
The correct solution is based on the Opportunity Sales Process business process flow. Business process flow stages define the sequence of work sellers must follow, such as qualifying, developing, proposing, and closing an opportunity. These stages give sellers a repeatable, controlled path through the opportunity lifecycle and align execution with the organization's sales methodology.
Required step fields are used to guide data entry inside each stage. A business process flow stage can contain steps mapped to Dataverse columns, and marking a step as required ensures sellers complete key information before moving forward. This directly supports consistent opportunity data capture.
For reporting on business process flow execution, use the Active Opportunity Sales Process view. Business process flows have process instance records that can be viewed and reported on, allowing managers to monitor active process execution, stage progress, and process usage.
To run background logic after stage changes, use a Power Automate cloud flow. A cloud flow can react to Dataverse changes and perform automation such as notifications, updates, approvals, or follow-up task creation after a stage transition occurs.

Question #4

You use price lists in Dynamics 365 Sales. Some price lists have expired.
Users need to be able to continue to manage their opportunities.
Which option is possible?

  • A. Users can add the expired price list to an opportunity but will see a warning.
  • B. Opportunities that use the expired price list can continue through their lifecycle.
  • C. Users can add the expired price list to opportunities created prior to the expiration date.
  • D. Opportunities that use the expired price list will display a warning that prices must be replaced.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #5

Drag and Drop Question
You configure the product catalog for a company. The company sells drones, spare batteries, and accessories.
The company has the following requirements:
- Must define shared properties for several drone models.
- Must combine drones and accessories into a package.
- Must represent a single drone model.
You need to determine how product catalog elements should be configured.
Which catalog component should you use for each requirement? To answer, move the appropriate configurations to the correct requirements. You may use each configuration once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:


Explanation:
The correct configuration is based on the product catalog hierarchy in Dynamics 365 Sales. A Product family is used when several related products need to share common characteristics or inherited properties. For example, a drone product family can define shared attributes such as flight time, camera type, battery compatibility, or warranty tier, and individual drone models can inherit or specialize those attributes. This is exactly what the requirement means by defining shared properties for several drone models.
A Bundle is used when multiple sellable products are combined into one package. If the company wants to sell a drone together with spare batteries, propellers, carrying cases, or accessories, that package should be configured as a bundle. The seller can then add the bundle to an opportunity, quote, order, or invoice instead of manually selecting each component.
A Product represents a single sellable item, such as one specific drone model. Price list is not correct for any of these requirements because price lists define pricing structures and currencies; they do not define catalog hierarchy, shared product properties, or bundled offerings.

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