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Oracle 1Z0-1034-21 Exam Syllabus Topics:

Section	Objectives
B2C Service Architecture and Fundamentals	- Oracle B2C Service (Service Cloud) architecture overview 1. Core components and data model 2. Agent Desktop and administrative interfaces
Integration Concepts	- Integration approaches 1. Outbound messaging and event-driven integration 2. Middleware and third-party integration patterns 3. REST and SOAP web services
Deployment and Troubleshooting	- Configuration lifecycle management 1. Diagnostics and logging 2. Migration between environments
Security and Access Control	- Authentication and authorization 1. Roles and profiles 2. SSO and identity integration concepts
Data Management and Customization	- Data objects and schema customization 1. Custom objects and fields 2. Data relationships and constraints - Business rules and automation 1. Scripts and server-side logic 2. Workflows and business rules engine
Development and Scripting	- B2C Service scripting and APIs 1. Client-side and server-side extensions 2. Connect PHP / APIs usage concepts 3. RightNow Object Query Language (ROQL)

Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

1. After a recent edit to the Support Home page, your client notices that Analytics is showing a massive drop in visits being recorded.
Which edit caused the reporting change?

A) The pre_report_get_data hook is missing or incorrect.
B) The pre_paga_render hook is missing or incorrect.
C) The click_stream attribute is missing or incorrect.
D) The post_report_get_data hook is missing or incorrect.
E) The default mapping is missing or incorrect.

2. Identify the correct Connect Web Services for SOAP .NET code snippet for retrievingNamedID values for the Opportunity. Survey object.

A) NamedID [ ] valuesForNamedID = _client .GetValuesForNamedID (clientlnf oHeader, null,
"Opportunity.Survey");
B) NamedID [ ] valuesForNamedID = _client. GetOpportunitySurveyValuesByNamedlD <) ;
C) NamedID [ ] valuesForNamedID = _client .GetValuesForNamedID ("Opportunity - Survey" , null, clientInfoHeader);
D) NamedID [ ] valuesForNamedID = ^client.GetNamedID (clientlnf oHeader, null, "Opportunity.Survey",
"values");
E) NamedID [ ] valuesForNamedID = _client. GetNamedlDValues (clientlnf oHeader, null,
"Opportunity.Survey");

3. Identify the option that accurately describes how to set a report filter from code by using Connect Web Services for SOAP.

A) RightNowSyncPortciient.GetReportFiiters must be used first to retrieve the report filters from the report.
RightNowSyncPortciient .SetReportFiiters can then be used to set the filters in code. The report can then be run USing RightNowSyncPortciient. RunAnalyticsReport-
B) Report filters cannot be set from code. The user is required to set the filter in the Analytics Report Designer of the Agent Desktop.
C) RightNowSyncPortciient.setReportFiiters can beused directly to set the filters in code. The report can then be run using RightNowSyncPortciient. RunAnalyticsReport.
D) An array of AnalyticsReportFiiter can be dynamically created and set on the AnalyticsReport object that is passed to the RightNowSyncPortciient. RunAnalyticsReport method.

4. Starting from Reference Implementation, your client wants to edit the look, feel, and function of the Answer Detail page. Specifically, the customer wants to add a global banner, remove the Answer Feedback widget, and alter the look and feel of the answer content.
Which three files should you modify?

A) site.ess
B) standard.ess
C) detail.php
D) AnswerFeedback.php
E) AnswerFeedback.widget
F) site.php
G) standard.php

5. Which is the correct way to update the primary email address of a contact in Oracle B2C Service with the ID =
8007000 and the email [email protected]?
A)

B)

C)

D)

E)